Effect of Emotional Intelligence on Work Performance

Effect of Emotional Intelligence on Work Performance INTRODUCTION Nowadays, in this world of rapid change, organizations always want to compete so as to achieve a high level of productivity and to be at the top. The companies will need performing employees to uplift the organization. Air Mauritius is a big travelling organization where there are highly competitive works environments in every department. Employees need to do their maximum efforts for the company benefits. Job performance is an important factor which needs to be considered in an organization. Job performance is related to workers tasks and the progress of the organization. There are many factors that influence a company such as leadership, abilities and competencies, misunderstandings between executives, cultures and values. Years ago, Intelligence Quotient (IQ) was vital in both private and public sectors. Despite all qualifications, diplomas, and degrees holders being employed in their particular field, work performance was not well structured and not always successful as executives could not cope with high pressure and stress, so workers are not able to attain high level of maintenance. Therefore, to alleviate this situation, Emotional Intelligence became the crucial point of view in organizations as EI will help workers to manage stress, control self emotions and pressures, to keep a positive spirit and to ensure a good performance even while facing work complications. Organization frequently used Intelligence Quotient (IQ) to recruit people depending on their qualifications related to the post available. However, to cope with this problem that many companies are passing through, Emotional Quotient (EQ) is the only solution to the situation and is of utmost importance to an organization to succeed. Emotional Intelligence (EI), the capabilities involving identification and the control of emotions in one-self and others, using this information to guide one’s thinking and behavior (Giardini Frese, 2008; Mayer, Salovey, Caruso, 2008). Emotional Intelligence (EI) is an ability to know our own and others feeling for inciting our self and for dealing with own emotions, both internal and external (Daniel Goleman, 1995). The research is being done on Air Mauritius Company employees. PROBLEM STATEMENT Air Mauritius uses IQ for hiring process, based on candidate’s qualifications. Employees are having problems such as health, financial and are bored with their specific task leading to absences. This is so, as a lot of pressures are being exerted on employees like stress, team pressure, misunderstanding between colleagues, no profit in the company, bad communication skills and sharing among executives and also the manager. However, to overcome obstacles of competitiveness, EI is the best solution to adopt in favor of both the employees and the organization. The managers and executives, who can alter their emotions in an efficient way, are more successful on job. RESEARCH AIMS AND OBJECTIVES This research aims at recognizing and evaluating the effects of Emotional Intelligence on work performance of employees at Air Mauritius organization. Thus, objectives of this current study links between EI and performance at work field. In order to achieve high level of competencies which result an incline in accomplishments of the organization, executives will have to develop and explore EI. Research Objectives To understand the level of EI of the managers and employees behaviors. To analyze how Emotional Intelligence affect work performance. To assess whether introducing EI enhance work performance. Research Questions Which emotions are important for growth of work performance? Does Emotional Intelligence bring a change in the executive behaviors? To what extent does EI affect work performance? To identify problems in work performance? RATIONALE OF STUDY Upon completing this research, a clearer understanding of EI on work performance of executives was detected. Understanding how various aspects impact performance and organization survival could help in revolutionizing the ways of performing at work place for better results. Another effect of this quest will be how to promote more reliability of executives, like incentives to encourage employees, team works and shift works to know how each work and colleagues are important in the company, for them to meet their own goals and for the organization success. LITERATURE REVIEW (Goleman, 1998) made a bodywork of Emotional Intelligence (EI) that mirrors how a persons capacity for understanding the skills of self-awareness, self-management are personal competence, social-awareness and relationship management are social adept related to work success. Firstly, the main point is emotional self-awareness, which constitute of self-awareness, accurate self-assessment and self-confident. Therefore, it is understand that knowing one’s internal states, preferences, resources and intuitions is important. (Mayer Geher, 1996) stated that EI (Emotional Intelligence) differs from IQ (Intelligence Quotient). John Mayer (for illustration, Mayer Stevens, 1994) uses the term of different moods, the affective analogue of meta-cognition for key aspect of Emotional awareness. The second factor of EI, self-management, that holds Emotional self-control, transparency, adaptability and achievement orientation. The means of this factor is the ability to manage oneself anxiety , anger and to manipulate internal states and resources. It can also help to inhibit emotional impulsivity. Thirdly, another element of Emotional Intelligence is social-awareness, including apprehension of others’ feelings, concerns and needs. It encloses the competency of empathy involving the amygdala. The amygdala is a part of the limbic system found deep in the brain’s temporal lobe. Studies of patients with discrete injuries to the amygdala manifest deterioration to read non-verbal cues for negative emotions, especially to fear and anger, and in judging the honesty of people (Davidson et al., 2000). Lastly, the fourth EI component produces a complex image, or skillful at inducing desirable responses in others, are the relationship management and social skill adept. In an intrinsic sense, the success of our relationship depends on our capability to adjust ourselves or to influence emotions of another person. This feature, encompasses developing others, inspirationa l leadership, influence, conflict management, teamwork and collaboration. Furthermore, (Mayer Salovey, 1997) showed that Emotional Intelligence consists of four distinct features: 1) Evaluation and expression of emotion in the self. 2) Evaluation and recognition of emotion in others. 3) Control of emotion in oneself. 4) Use of emotion to ease performance. (Bar-On, 1997) conceptualized Emotional Intelligence as a non-cognitive ability; including five vast skill areas that help an individual to become more productive to tackle with environmental demands and pressures, these are Intrapersonal skills, Interpersonal skills, Adaptability, Stress management and General mood. Intrapersonal skills are related to pinpoint, understand and self-expression. Interpersonal skills are to be aware of, to understand and relate to others. Adaptability is related to strong emotions and be able to control one-self. Stress management is related to control stress of confrontation to different situations. General mood is related to adapt to changes and to elucidate problems of personal or social nature. Emotional Quotient (EQ), has four abilities suggested by (Davies et al., 1998) such as self emotional evaluation, others’ emotional evaluation, regulation and use of emotion. (Salovey et al., 2000) have claimed that EI elements are in relationship to a number of coping processes, like thoughts, social support networks and the disclosure of trauma. (Wong Law, 2002) have argued that EI consists of four aspects: use of emotion, others’ emotional appraisal, self-emotion appraisal and regulation of emotion. Cote Miners (2006), separated EI into emotion perception, emotion utilization, emotion understanding and emotion control. Goleman (2006), revealed that EI concerns the ability of an individual to maintain enthusiasm, self-control, self-encouragement and persistence, as stated in five major facets: Knowing your emotions, managing your emotions, motivate yourself, recogni zing and understanding others’ emotions and handling relationships. Nowadays, Interpersonal interaction is required in organization. The majority of these interactions, are linked to work performance. (Savoie Brunet, 2000), proposed that group performance appraisal should consist a minimum of four different components: Team experience quality, that is, the level upon which team know-how contributes to well-being and personal growth of the group member. Team output, which relies on aim, calculable and quantifiable performance criteria, for example, number of mistakes, percentage of technical act to meet safety and hygiene standards. Team viability, that is, the ability of the group to function as a unit. Group legitimacy, which relates to the assessment of the teams efficacy through external persons having close ties with it (Manager, clients, suppliers). (Forgas, 1995; Schwarz, 1990) argued that emotions can affect thoughts processes by boosting different data processing strategies. To illustrate, (Schwarz, 1990) heuristic processing is produced by positive emotions, and might be helpful for innovative tasks (Isen et al., 1987) and short-term memory task (Gray, 2004), whereas negative emotions promote deeper processing (Bless et al., 1990; Schwarz, 1990) and better spatial work performance (Gray, 2004). Emotion and cognition can be included to have an effect on performance on a range of jobs (Gray, 2004). (Austin, 2004) analyzed the relationships between trait EI and work, involving the identification of facial expressions of emotion. Moreover, two facial appearance recognition tasks using the inspection time (IT) model appraisal speed of emotional data processing and results display that general emotion-processing capability contributes to performance on works. Furthermore, (Quoidbach Hansenne, 2009), investigated the bond among EI , performance and cohesiveness in 23 nursing teams. Outcomes proved, EI provided an interesting innovated way of improving nursing groups’ cohesion and patient. Among psychologists, EI is anticipated as a vital predictor of organizational outcomes including task satisfactory (Daus Ashkanasy, 2005; Van Rooy Viswesvaran, 2004). Kafetsios Zampetakis (2008), tested the extent to which positive and negative influence EI on work fulfillment. Data records showed that positive and negative affect at work substantially mediate the link among EI and work satisfaction positively affect exerting strong influence. In addition, Lyons Schneider (2005), assessed the coherence of ability based EI facets with performance under stress. They predicted high levels of EI would foster challenge evaluations and better performance, but they also found low EI levels would promote threat appraisals and poor performance. Concentrating on Emotional Intelligence (EI) as an utmost factor associated to performance, with current researchers’ reviews a number of studies of drivers of organization performance. Numerous research have detected that EI is related with a number of positive results in the workplace which are affecting components such as leadership (Scott-Halsell et al., 2008), (Bar-On et al., 2000; Mikolajczak et al., 2007) resistance to stress, work attitude (Carmeli, 2003), (Kafetsios Zampetakis, 2008; Law et al., 2008; Wong Law, 2002) job satisfaction and performance, (Zhou George, 2003) employees inventiveness and career achievement (Dulewitz Higgs, 1999). In recent years, many researches have been carried out and researches argued that Intelligent Quotient is not the main Emotional Intelligence (EI) that led to outstanding accomplishment at task. Moreover, researchers found that EI has an affirmative and important relation with performance (Goleman, 1998; Mount, 2006). (Patnaik e t al., 2010) explored the coherence between EI and work performance of executives of the Cooperative bank of Gramya Banks in Odisha. Their investigation exposed high EQ is mandatory for better work performance. Nevertheless, high EQ cannot be the only necessity for performance improvement on the task. In addition, (Usman, 2011) analyzed the relationship among employees’ EI and their performance in Pakistan. The outcomes showed quite high connection between EI and organizational citizenship behavior and employees work performance might be estimated significantly based on their EI scores. HYPOTHESIS Focusing on these literature reviews, a deduction can be drawn that it exist a relationship between EI and job performance of employees in an organization or company. At the same time, Emotional Intelligence (EI), may promote the manager performance in work and increases organizational achievement. METHODOLOGY The universe for this research will be assessed on different sectors in the Air Mauritius Company. It is to be noted that information will be collected, through a questionnaire filled by both gender participants. The survey will target directors, managers, and employees. First of all, a group of 20 employees including both 9 males and 11 females are selected at random. A pilot test questionnaire will be distributed and collected after one hour from the 20 employees. This is to have an idea if the employees are understanding the written questions clearly and able to answer. If some of the randomly selected executives are having trouble in filling the questionnaire, modification need to done in the survey like to alter the structures making question easier. The question papers, will not contain questions that influence the employees to answer against their will. The new questionnaire that is more reliable will be scattered to a number of 100 employees consisting of 45 males and 55 females through stratified random sample. Incomplete questionnaires will be rejected as there due to lack of informations. In this study, job performance is dependent variable and EI is independent variable. In order to appraise the EI of the sample, Emotional Intelligence scale constructed by (Schutte et al., 1998) is used. The apparatus holds 33 items using a 5-point Likert scale, in which 1 represents ‘strongly disagree’ and 5 ‘strongly agree’. The totality scoring mark may be in the interval 33 to 165 and the high scores point out employees’ higher aptitude to identify and cope with emotions. The stuffs of the scale are directly proportional to the theory of EI. It takes into account alertness, emotional stability, integrity, enthusiasm, empathy, value-orientation, managing relations, self-development, commitment and altruistic manner. Finally, this measure is chosen because it is readily accessible and usually used. 1

Thailand and Hong Kong Religious Differences

Compare the religion in Thai and Hong Kong Introduction Religion is a way to review the cultural system of a country, it relates humanity to spirituality. Hong Kong and Thailand have a distinct history background, which interpret the big difference in daily cultural practices. This essay aims to provide a brief introduction of the religion in Thailand and Hong Kong and compares their differences and similarities. It will start from the history background and general information to the details of religious activities. General In Hong Kong, people are protected by the Basic Law, they have the religious freedom.There is a wide variety of religious groups such as Buddhism, Taoism, Christianity, Islam and so on. With 150 years of rule as a separate British colony, although most Hong Kong people are ethnically Chinese, Hong Kong has a unique local identity. Elements of traditional Chinese culture combining western in? uences have shaped Hong Kong as a city with mixed culture. Apart from th e Chinese and British cultural in? uences, Hong Kong is a free trade port with people from different countries staying there which have a large variety of religion beliefs and ways of thought.According to a Gullup poll in 2010, 64% of Hong Kong residents are either agnostic or indifferent towards religion. Buddhism and Taoism are the major religious with more than 1 million Buddhists and about 1 million Taoists. The second large religious group is Christianity, it has been in Hong Kong since 1841. There are about 843,000 Christians in Hong Kong, most of them are Protestant or Roman Catholic. Temples and churches are omnipresent and ubiquitous on the streets, few of them have been there for more than 700 years ago.Although Hong Kong is literally no religion background, there are some public holidays related to religious festivals such as Christmas, Easter and Buddha’s Birthday. Adherents hold special celebration or ceremonies on these occasions. Those major religious bodies ha ve established schools, hospitals and provides social welfare facilities. Theomania is rare in Hong Kong, religion con? ict has never occurred so far. In Thailand, Buddhism has long been it national religion, about 95% of Thais are Buddhists of the Theravada tradition. In fact, there is no of? ial state religion in the Thai constitution, people are guaranteed to have religious freedom. However, Buddhism has spread widely in Thailand since 3rd century BC, it led the Buddha’s teachings becoming very famous. There is no of? cial state religion in the Thai constitution, which guarantees religious freedom for all Thai citizens, though the king is required by law to be Buddhist. According to the last census (2000) 94. 6% of Thais are Buddhists of the Theravada tradition. Muslims are the second largest religious group in Thailand at 4. 6%.There are more than 600 temples in the HKSAR. [5] The history of some of these temples can be traced back to more than 700 years ago, while some o thers have been built in recent years. Notable temples include the Wong Tai Sin Temple located in the Wong Tai Sin District in Kowloon. This popular temple is dedicated to the Taoist deity, Wong Tai Sin. Besides that, the Chi Lin Nunnery in Diamond Hill is a group of temple structures in the Tang Dynasty's architectural style. It is now open to the public following the completion of its redevelopment in 2000.

Important Solutions for College Essay Help Wiseessays.com in Step by Step Detail

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Attend College - Free Essay Example

Sample details Pages: 3 Words: 920 Downloads: 10 Date added: 2017/09/13 Category Advertising Essay Did you like this example? The Decision to Attend College When making decisions that could possibly change your life, a lot of thoughts are processed through your mind. When making the call to attend college you may ask yourself many questions. These questions may include why you are attending college, what do you hope to gain from the experience, what possible challenges you may encounter and solutions, what actions will you take in order to be successful, and what personal qualities or skills that make you suited for studying in a technical age. Don’t waste time! Our writers will create an original "Attend College" essay for you Create order Recently I have made the decision to attend college, doing so has encouraged me to answer these questions for myself. There are many reasons why I am attending college. However, I am only going to address my main motives. One reason why I have enrolled in college is the opportunity to further my knowledge. I believe that knowledge is the key to success. I say this because most career jobs in modern society request that you have at least a bachelors degree to get hired on at an entry level position. I reasonably believe the perspective of Corporate America is that an educated individual will function more efficiently than an uneducated one. Also, attending college will prepare me for a rewarding career in law enforcement. I plan on joining a federal law enforcement agency and the criteria states that personnel must posses a bachelors degree as a minimum. Getting the career in federal law enforcement means I will be able to support my family in the future. Supporting them with a source of income from a career I am passionate about and enjoy will make my family and I happy. For example my mother supported three children on her own and she loved what she did so that aided in the amount of happiness present inside our home. One thing I would like to gain from going to college is a degree. I know that may seem obvious but I have met people in my past that have gone to college but decided not to continue at one point or another. A degree will give me a great sense of accomplishment. The idea that I have worked hard to earn something I wanted and needed would be unexplainable, like the feeling I had when graduating high school. Making the decision to attend college has already made my family proud and I would like to continue to do that. One thing in particular I would like to gain from attending college is future job security. As I stated previously most career jobs require that you have a bachelors as a minimum. With education under my belt it will help me acquire a career with job security in the future. 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At times I find it difficult for me to grasp a concept if it is not stated explicitly. I tend to over think different assignments. My solution will be to seek help and guidance when I have doubts. I will accomplish this by contacting my instructor for clarification as needed. Personal qualities and skills I have that make me suited for studying in a technical age are proficiency with computers, perseverance, and I am aware of what is available. I have been to school for four years studying computers, from computer engineering to computer programming. Taking an online class in a technical age takes some knowledge in computers in order to operate efficiently. I believe I know enough in order to keep the headaches away. Also perseverance plays a big role in my life. I do not stop unless I have completed a task. If I am unsuccessful I continue to try until a desired outcome is reached. I am also aware of the abundant amount of resources that technology provides. One in particular, the internet. The internet is an enormous database of knowledge and resources. Making the decision to attend college is an important milestone in life. It is the point where you begin working towards something that is not given to you but is earned. You may have doubts about college, but a goal is what keeps us progressing through life. If college is your goal to achieving a degree and to ultimately attain the career of your dreams you may want to ask yourself the some questions questions. Answering these particular questions have given me more insight to where I am going and the steps I will take to get there. I know feel more comfortable with the idea of college, and I will strive for that degree. References